Company Certification

1. Permanent customer satisfaction

• We fulfill the requirements of all interested parties based on their needs, wishes, and thus satisfy their expectations in relation to developments in all monitored areas.
• Customer is provided with the products and services of the required quality and scope and in time, as agreed in purchase order.
• Customer is treated under partnership relations, enabling avoidance of problems and supporting mutual confidence. Customer satisfaction is monitored and evaluated.
• All measures are taken without delay to avoid complaint occurrence or customer claims to fulfill its justified expectations.

2. Relation to employees

• Employees are constantly educated in the methods and tools for process improvements, and the team cooperation is supported to solve problems. Through establishing suitable working conditions to support initiative development and creative thinking, employees are motivated to permanent improvement of the Quality Management System.

3. Owner prosperity

• Long-term owner prosperity is focused on, linked up namely with the company market price increase.
• The board of directors and senior staff of ZVU Engineering a.s. they will set an example for all employees in improving the quality system.

4. Responsibility towards the public

• Correct relations are built with the public based on open communication.
• The company's management is responsible for ensuring that quality is an integral part of the company's culture and will base its decision-making on this principle.
• Prior to introducing any product to the market, its safety, reliability and compliance with obligatory regulations shall be verified.
• In quality management, a systemic approach is promoted, supporting similar activities in the care of the environment and safety.

5. Cooperation with suppliers

• We cooperate with suppliers so that the mutually provided information and services contribute to mutual satisfaction as well as to the satisfaction of the customer and other interested parties. We try to build and strengthen long-term mutually beneficial relationships.
• The suppliers eligible for the quality management system are preferred to at commercial relations.

6. Continual improvement

• System approach is applied at quality control, together with the principle of company processes continual improvement.
• Employees as much as possible are engaged through team cooperation in company processes improvement.
• Constantly searching for opportunities to improve processes and product quality within their workplaces and submitting ideas to improve our established environmental management system and to take preventive measures to protect the environment.
• Listening to employees and involving them in the process of improving workplace safety through the employee representative for health and safety.

The Quality Policy indicated above and the principles contained therein are at employees disposal, and incorporated in writing in ”Quality Manual”. Its compliance and topicality are reviewed regularly by Company Management.

For the development of the company, we want to orientate ourselves towards the strategic plans established by specific goals for the respective period.

Management of ZVU Engineering a.s. strives for long-term prosperity of the company, based on expanding the circle of customers and increasing sales, while reducing costs, including the costs of low-quality production. Management fully identify with the requirements of the ČSN EN ISO 9001:2015, ČSN EN ISO 14001:2016 and ČSN ISO 45001:2018 standards and undertake to permanently create the conditions and provide the necessary resources to fulfill the IMS Policy and the effectiveness of the Integrated Management System, the Environmental System of management and occupational health protection.